Current Open Positions:
Sales Development Representative (SDR) – Higher Education Market
The Sales Development Representative (SDR) for the higher education market will drive pipeline growth by identifying, prospecting, selling and, in some cases, closing, with new business opportunities with colleges, universities, and related educational organizations. The SDR will report to the VP Partnership Director.
Key Responsibilities
- Lead Generation and Prospecting:
- Identify key decision-makers within academic institutions through targeted research.
- Develop and segment prospect lists, building and refining the sales pipeline.
- Leverage multiple channels (email, social media, conferences, etc.) to initiate contact, generate interest, and introduce the company’s peer learning solutions to relevant stakeholders, both top down (administrators, instructional designers) and bottom up (faculty).
- Lead Qualification and Opportunity Development:
- Qualify leads by engaging with potential customers, uncovering needs, and assessing institutional readiness and fit for Peerceptiv’s offerings.
- Advance qualified leads by scheduling and conducting Zoom product demos.
- Maintain detailed records of all interactions in the CRM (HubSpot), and utilize the CRM to shorten and optimize the sales cycle.
- Sales:
- Collaborate regularly with the VP Partnership Development on lead status. In some cases, the SDR will advance the sales process through to close, while in others the SDR will turn the qualified lead over to the VP PD to close.
- Administrate proposals and contracts as necessary in a timely and professional manner.
- On any work booked, coordinate invoicing and after-sales support with others on the Peerceptiv team.
- Performance Tracking and Market Intelligence:
- Consistently meet or exceed quantitative and qualitative targets related to outreach, lead conversions, and meetings booked.
- Report regularly on key activity metrics, pipeline development, and campaign effectiveness.
- Stay informed about trends and challenges in higher education (enrollment, digital transformation, student engagement, funding) to contextualize outreach and position solutions effectively.
- Collaboration and Communication:
- Partner closely with everyone on the Peerceptiv team to optimize integrated campaigns, share market feedback, and refine messaging specific to the higher education audience.
- Participate in team meetings and strategy sessions to contribute to process improvement and share best practices.
Core Competencies and Skills
- Sales Acumen:
- Demonstrated success in B2B market development, lead qualification, and sales highly desired.
- Communication:
- Exceptional verbal and written communication skills; able to adjust content, tone and style for deans, IT directors, faculty, and administrative decision-makers.
- Skilled at crafting concise, compelling messages that capture attention and elicit engagement.
- Self-Motivation and Organization:
- Proactive, curious, and resourceful in identifying and pursuing new opportunities—able to manage multiple priorities in a remote or fast-paced setting.
- Highly organized approach to managing pipeline, appointments, and CRM hygiene.
- Collaboration and Teamwork:
- Energized by working with cross-functional teams to share insights, refine processes, and collectively drive results.
- Open to feedback, eager to learn, and invested in both individual and team success.
- Tech-Savvy:
- Comfortable using sales engagement tools (Hubspot), productivity platforms (Slack), and other technologies to optimize collaboration and outcomes.
- Adept at online research and leveraging data to drive targeted prospecting.
Professional Experience and Qualifications
- Several years experience in B2B business development or sales development preferred.
- Bachelor’s degree preferred, or equivalent professional experience in a sales or client-facing role.
- Proven ability to quickly understand and communicate value propositions tailored to complex institutional needs.
- Prior experience working with large datasets, lead lists, and marketing or sales automation tools.
Compensation and Benefits
- Competitive base salary plus stock options.
- Uncapped commission structure.
- Full benefits package, including health, dental, vision, 401(k), and paid time off.
Hybrid or remote work flexibility, depending on circumstance, with periodic opportunities to attend team meetings, industry conferences, and other events.
Customer Support Representative
The Customer Support Representative (CSR) will work with Peerceptiv customers and collaborate with the Peerceptiv team to promote an optimum peer learning user experience.
Key Responsibilities
- Customer Info, Technical Support & Onboarding
- Responding to customer inquiries by email, and troubleshooting issues with Peerceptiv’s services.
- Providing introductory information via email, Zoom and webinars to prospective customers.
- Providing Peerceptiv onboarding, configuration and integration support by email or, when scheduled in advance, by Zoom, to meet user requirements.
- Writing rubrics utilizing best practices and research in peer learning.
- Providing pedagogical support to potential customers to help them integrate peer learning into their curriculum
- Drafting and assisting in development of documentation, video resources and other user support materials.
- Letting users know about additional Peerceptiv services that might benefit them.
- Promoting customer retention and growth by monitoring Peerceptiv use and identifying usage patterns that are causes for concern.
- Technical Diagnostics and Coordination:
- Collaborating with CSRs and others at Peerceptiv to communicate user requirements and contribute to product design.
- Assist in user testing of new software releases.
- Schedule Flexibility
- Scheduling work activities with others on the Support team so that necessary coverage is provided during the normal work week, in evenings and on weekends, with the goal of not working more than a 40 hour work week.
Core Competencies and Skills
- Communication:
- Exceptional verbal and written communication skills; able to adjust content and tone for a wide range of Peerceptiv users and applications.
- Self-Motivation and Organization:
- Proactive, curious, and resourceful in identifying and pursuing new opportunities—open to adjusting work responsibilities over time as Peerceptiv grows and requirements change.
- Tech-Savvy:
- Comfortable using learning tools (Canvas, D2L), work productivity platforms (Slack), and other technologies to optimize collaboration and outcomes.
Professional Qualifications
- A bachelor’s degree and teaching experience highly preferred.
Compensation and Benefits
- Competitive base salary (~$60,000), plus stock options.
- Full benefits package, including health, dental, vision, 401(k), and paid time off.
- Hybrid work flexibility
Equal Employment Opportunity: Peerceptiv is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws.